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Media companies build products every day but rarely design the services around them.

A newsletter about service design in media: how newsrooms, publishers, and platforms can think beyond content to design the full experience of being informed. Each issue looks at where media services break down and what it takes to fix them.

Patrick Boehler and Madison Karas write Field Notes to explore how service design thinking applies to media organizations. The newsletter focuses on practical observations, real patterns, and the work of making media products that actually serve people well.

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