Field Notes: Information as a basic utility
What is your (or your organization’s) unique role for people during crisis?
What Iranians told us after the blackout
Emerging from the silence: exhausted, broke, and afraid.
Measuring success when you can’t track clicks
Enabling community information resilience and measuring it through the Acts of Journalism framework
Field Notes: AI source retrieval in Persian language
How does AI mirroring of user prompts affect source retrieval?
How five AI models source Iran-related information in Persian
When algorithms validate bias over evidence.
Delivering value under constraints through the Minimum Desirable Experience (MDE)
How to design a news product that reliably works with the lowest common tech denominator and increases trust and safety
Jobs to Be Done framework matches audience information needs to value propositions
Making the shift from audience demographics to the progress people want to make in their lives, and how we can help
Field Notes: Information foraging
How to satisfy the nutritional needs of information omnivores
How we think of censorship in autocratic contexts in increasingly AI-intermediated information spaces
A coordinate system, not a keyword blocklist
Why product thinking goes hand-in-hand with service-oriented journalism
Comprehensively meeting information needs requires product solutions, not just individual stories