Join us this fall: a monthish-long book club on making the shift to service

Our forthcoming workbook is a five-week journey that helps journalists transition from content production to service design.

Re:noted #4: Ask what people would lose to understand 'why' and 'how'

Our first RJI innovation column is on interviewing your audience without collecting polite yeses.

Re:filtered #32: They have some records. We have the world.

A script now reads my district's council record every week. Everything it can't reach is where the work starts.

What audience interviews tell you that analytics can't

People rarely tell you what they need. They tell you where they are struggling, and the reading is yours to do.

tbd/con update #6: early program is out, mark your calendars for 9/23 + 9/24

Some news! The early program for tbd/con is out!

The tbd/con program is out

Twenty-one sessions on Sept. 23 across information, practice, thought and the garage, then a self-organized second day.

Re:noted #3: Claiming to be a public good isn't good enough

There’s a lot of talk right now about how to make the case for journalism’s value. It’s tempting to argue from intrinsic worth, especially if your rent is paid by making such claims.

tbd/con update #5: pitching is closed, program coming in 1–2 weeks

Pitching for tbd/con is officially closed, and we're now putting the program together.

A weekend of HOPE, sorted

All 93 livestreamed talks from HOPE 26 in New York, grouped by theme, with the ones closest to our work flagged.