📝 Information acquisition during crisis
When crisis disrupts information routing, how can media adapt?
Topic
Field Notes
A bi-weekly newsletter on service design for media: what audiences actually need, how to find out, and how to build for them.
📝 Not for the “average” viewer
Your audience is not a monolith; how to reach people who respond to information framing differently?
📝 Reaching the skeptics
Building relational trust before showing evidentiary proof
📝 Iranian Gen Z on YouTube
Introducing our research report on how trust is built on YouTube among Gen Z Iranians, conducted with ASL19
📝 Information as a basic utility
What is your (or your organization’s) unique role for people during crisis?
📝 AI source retrieval in Persian language
How does AI mirroring of user prompts affect source retrieval?
📝 Information foraging
How to satisfy the nutritional needs of information omnivores
📝 Who is missing from your data?
Following barriers to access, not demographic segments, to identify missing populations
📝 The AI knowledge divide
Do AI guardrails make knowledge a luxury?
📝 Civic scraping
A needs-driven practice for overcoming commercial, legal, and other inequities helps get people the knowledge they need to navigate their lives a little bit better.