Re:noted #4: Ask what people would lose to understand 'why' and 'how'
Our first RJI innovation column is on interviewing your audience without collecting polite yeses.
Topic
re:noted
A bi-weekly newsletter on service design for media: what audiences actually need, how to find out, and how to build for them.
Re:noted #3: Claiming to be a public good isn't good enough
There’s a lot of talk right now about how to make the case for journalism’s value. It’s tempting to argue from intrinsic worth, especially if your rent is paid by making such claims.
Re:noted #2: We know who we’re competing against. So what do we do about it?
Initial survey results show newsroom mindsets are shifting toward service, but reliance on generic value claims still holds us back.
Re:noted #1: A Service Desk newsletter + challenge for you
Restarting our Field Notes newsletter.
📝 Information acquisition during crisis
When crisis disrupts information routing, how can media adapt?
📝 Not for the “average” viewer
Your audience is not a monolith; how to reach people who respond to information framing differently?
📝 Reaching the skeptics
Building relational trust before showing evidentiary proof
📝 Iranian Gen Z on YouTube
Introducing our research report on how trust is built on YouTube among Gen Z Iranians, conducted with ASL19
📝 Information as a basic utility
What is your (or your organization’s) unique role for people during crisis?
📝 AI source retrieval in Persian language
How does AI mirroring of user prompts affect source retrieval?