Workshop: Services vs. content, ahead of the Lenfest News Philanthropy Summit
A free Service Desk workshop in Philadelphia, May 18, 2026.
Topic
Service Desk
A collection of 7 issues
Nobody hired you
Communities don't get served just because a newsroom exists. Funding should reflect that.
📚 a Beyond Content booklet!
Patrick and Madison with an upcoming resource for the Lenfest News Philanthropy Summit, and an open invitation.
More is not always better: Lessons from our Philadelphia media service design sprint
A one-day sprint with eight media organizations tested whether clarity beats ambition in service design.
Call for applications: Philadelphia workshop
A one-day service design sprint for media ventures
Moving journalism from content creation to concrete outcomes
How we're growing The Service Desk this year
Start with service: A practical reset for media impact
Reflections from the Lenfest News Philanthropy Summit