More is not always better: Lessons from our Philadelphia media service design sprint
A one-day sprint with eight media organizations tested whether clarity beats ambition in service design.
Patrick Boehler
Re:filtered #27: The house sets the odds
What stands between journalism and the people it seeks to serve.
Re:filtered #26: Journalism is a service that has never been designed as one
Where service design came from (and why journalism missed it)
Re:filtered #25: The missing layer of media strategy
A media venture is an information promise, with operations attached.
Moving journalism from content creation to concrete outcomes
How we're growing The Service Desk this year
Re:filtered #24: A craft that outlasts an industry
A year-end reflection on building.
The seams between autocratic systems
From collateral freedom to systems arbitrage
AI licensing is a stopgap, not a media strategy
Journalism is a craft of navigation, not a static archive.
Re:filtered #23: Double servitude
Too proud to pivot, doubly dependent.
Resisting oppression by focusing on information needs
Mundane information can threaten authoritarian control more than any dissident broadcasts.