How to find attention touchpoints by mapping lived routines
Touchpoints are found on- and off-device, and in community or paid spaces
Topic
Research Process
A collection of 38 issues
How to design distribution as a service, not a channel
Designing a service encounter that survives a hostile environment
Measuring success when you can’t track clicks
Enabling community information resilience and measuring it through the Acts of Journalism framework
Delivering value under constraints through the Minimum Desirable Experience (MDE)
How to design a news product that reliably works with the lowest common tech denominator and increases trust and safety
Jobs-to-Be-Done framework matches audience information needs to value propositions
Making the shift from audience demographics to the progress people want to make in their lives, and how we can help
Why product thinking goes hand-in-hand with service-oriented journalism
Comprehensively meeting information needs requires product solutions, not just individual stories
Constraint-based segmentation: A research alternative for systematic exclusion
False precision versus honest uncertainty.
Advice on analyzing data for recurring news products
After gathering and cleaning your data, it's finally time to analyze it, verify it, and create reporting hypotheses to test
How to process unstructured data
Move from scattered pieces of information to a usable database for identifying patterns, verifying facts, and forming the basis for your reporting
How to do manual collection, web scraping, and crowdsourcing data collection
A hybrid data gathering approach combines automated and manual methods to capture the most comprehensive view of your topic