You're booked.

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Before we talk, here's some of the thinking behind the Service Desk:

• Moving journalism from content creation to concrete outcomes
• The front-stage we controlled collapsed (Lessons from newsrooms for the practice of service design, in the latest edition of Touchpoint.)
• More is not always better: Lessons from our Philadelphia media service design sprint (A one-day sprint with eight media organizations tested whether clarity beats ambition in service design.)

Need to reach us before then, or want to reschedule?