Re:noted #2: We know who we’re competing against. So what do we do about it?
Initial survey results show newsroom mindsets are shifting toward service, but reliance on generic value claims still holds us back.
Patrick Boehler
Re:filtered #31: What counts now
Reach is rented. Outcomes are yours. Revisiting lifetime civic value.
Re:noted #1: A Service Desk newsletter + challenge for you
Restarting our Field Notes newsletter.
Habit ≠ loyalty
A retention curve can't distinguish between them. The difference only shows when something breaks.
Re:filtered #30: Foraging after the funnel
A great tit, a screaming hairy armadillo and a reader chasing a rabbit hole all obey the same rule. A fifty-year-old idea from ecology, as AI reroutes how people find things.
The front-stage we controlled collapsed
Lessons from newsrooms for the practice of service design, in the latest edition of Touchpoint.
FIMI's older sibling: why Europe has to build, not just regulate
The autocratic offer has often become more attractive than ours.
Re:filtered #29: The meatspace internet
Publishing is a jobs-to-be-done exercise inside other people's networks.
机场，拔线之后
四月的一天，很多人发现手头的"机场"突然不好使了。
Newsroom Pivot Program 2026: 2nd cohort applications
Our entrepreneurial training is open for its second round.